FAQ
We’re here to make your flower-sending experience simple and stress-free. Below you’ll find answers to our most common questions about orders, delivery, and our arrangements. If you need extra help, feel free to message us anytime — our small mother-run studio is always happy to assist and bring a little more warmth to your day.
Ordering & Customization
How can I place an order?
You can order through our website, WhatsApp, Instagram, or phone — whichever is easiest for you.
Do you offer customised bouquets?
Yes. If you don’t see what you want, we can create a bespoke design whenever possible. Reach out to us through Whatsapp!
Can I choose the flower colours or wrapping?
Yes. Please add the note during checkout process. We’ll do our best to accommodate your preferences.
How should I order for Valentine’s Day, Mother’s Day or other peak days?
Please order at least 3 days in advance. In-store pickup is recommended.
What if flowers need to be substituted?
We’ll let you know beforehand and select suitable alternatives based on your preferences. Substitutions may be unavoidable due to supply.
Return, Refunds & Exchanges
Do you offer refunds?
No. All products are perishable and non-refundable.
Is there a time limit for complaints?
We prefer not to impose a strict cutoff; please contact us as soon as possible.
Who pays for return shipping (if applicable)?
It depends on responsibility for the issue.
Order Modification & Cancellations
Can I modify my order?
Yes — please give us 48 hours’ notice.
Can I cancel an order?
Confirmed orders are non-refundable unless materials are out of stock.
Flower Care & After-Sales
Do you provide flower care tips?
Yes, we can share guidance (and may publish it on our website).
How can I help my flowers last longer?
Trim the stems and change the water daily to keep them fresh.
Who can I contact after delivery?
Please see our contact page.